Return & Refund Policy

At Salty Paws Pet Boutique, we want you and your pet to love your purchase. Because many of our products are fulfilled through different suppliers and fulfillment locations, return instructions may vary depending on the item. Please contact us before returning any merchandise.

Returns

Eligible items may be returned within 30 days of delivery.

To qualify for a return, merchandise must:

• Be unused, unworn, and in its original condition

• Be free of pet hair, odors, stains, or damage

• Include original tags and packaging when applicable

• Be accompanied by proof of purchase

Please do not send a return directly to the address shown on your package unless we specifically instruct you to do so. Some products are shipped from third-party fulfillment locations, and sending an item to the wrong address may prevent us from processing your return.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return, including:

• Used pet beds, blankets, or bedding

• Used bowls or feeding products

• Grooming or personal-care products that have been opened or used

• Personalized or custom-made products

• Gift cards

• Clearance or final-sale merchandise when identified as final sale

Pet Apparel, Collars & Harnesses

Please carefully review sizing information before ordering.

Apparel, collars, harnesses, and similar wearable products may be returned if they are unworn, clean, and in original condition with tags attached.

Items showing pet hair, odors, staining, chewing, scratching, or other signs of use cannot be accepted for return.

Return Shipping

Unless the item arrived damaged, defective, or incorrect due to an error on our part, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and include:

• Your order number

• A description of the problem

• Clear photographs of the item and, when relevant, the packaging

We will review the issue and work with you to provide an appropriate replacement, refund, or other resolution.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.

Exchanges

Because inventory and fulfillment locations can vary, we cannot guarantee direct exchanges.

When an exchange cannot be processed, you may be asked to return the eligible item for a refund and place a new order for the desired size, color, or product.

Order Changes & Cancellations

Orders begin processing shortly after they are placed. We cannot guarantee that an order can be changed or canceled once submitted.

If you need to request a change or cancellation, contact us as soon as possible. If the order has already entered fulfillment or shipped, our standard return policy will apply.

Contact Us

If you have questions about a return, refund, damaged item, or order issue, please contact Salty Paws Pet Boutique before sending merchandise back.

We are happy to help determine the correct return procedure for your specific order.