Shipping policy

Shipping Policy

Last Updated: August 15, 2026

Thank you for shopping with Salty Paws Pet Boutique. We want your order to arrive safely and as quickly as possible. Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Processing time is separate from shipping/transit time.

During holidays, sales, product launches, or periods of unusually high order volume, processing may take longer.

Once an order has entered processing or fulfillment, we cannot guarantee that changes or cancellations can be made.

Shipping & Delivery Times

Estimated delivery times will vary depending on the product, shipping destination, carrier, and fulfillment location.

Delivery dates provided at checkout or through tracking information are estimates and are not guaranteed.

Salty Paws Pet Boutique is not responsible for carrier delays or delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, holidays, or other unforeseen events.

Multiple Packages

We work with multiple suppliers and fulfillment partners to offer a wider selection of products.

Because of this, items within the same order may:

  • Ship from different locations

  • Be shipped by different carriers

  • Have different tracking numbers

  • Arrive on different days

If only part of your order arrives, this does not necessarily mean an item is missing. The remaining items may still be in transit.

You will not be charged additional shipping fees simply because we fulfill your order in multiple packages unless additional charges were clearly disclosed before purchase.

Tracking Information

When tracking information is available, it will be provided after your order ships.

Please allow time for the carrier's tracking system to update after receiving your tracking number. Tracking information may not become active immediately.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Name

  • Street address

  • Apartment or unit number

  • City, state, and ZIP code

If you discover an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered fulfillment or shipped.

Packages Returned Due to an Incorrect Address

If a package is returned to the sender because the customer provided an incorrect or incomplete address, refused delivery, or failed to retrieve the package, additional shipping charges may apply to have the order shipped again.

Original shipping charges may not be refundable when a delivery failure resulted from incorrect information supplied by the customer.

Lost Packages

If tracking information indicates that your package has not been delivered and appears to be lost in transit, please contact us so we can help investigate the shipment.

Depending on the circumstances, we may need to work with the carrier or fulfillment provider before determining the appropriate resolution.

Please do not file multiple claims with the carrier and Salty Paws Pet Boutique for the same shipment unless instructed to do so.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please:

  1. Check around your property and all usual delivery locations.

  2. Check with household members or neighbors who may have accepted the package.

  3. Allow a short period of time, as some carriers may mark packages delivered shortly before actual delivery.

  4. Contact the shipping carrier if the package still cannot be located.

  5. Contact Salty Paws Pet Boutique if you need additional assistance.

We will make reasonable efforts to help investigate delivery issues. However, a replacement or refund is not automatically guaranteed for packages confirmed as delivered by the carrier.

Nothing in this policy limits rights or remedies available to customers under applicable law.

Damaged Packages or Products

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping package when applicable

Please keep the product and original packaging until we have reviewed the issue, as additional photographs or information may be required.

Shipping Delays

Occasionally, shipments may be delayed due to circumstances outside our control, including:

  • Severe weather

  • Carrier disruptions

  • Holidays

  • High shipping volumes

  • Transportation delays

  • Supplier or fulfillment delays

  • Natural disasters

  • Other unforeseen circumstances

We appreciate your patience when these situations occur and will assist with your order when reasonably possible.

International Shipping

If international shipping is offered at checkout, customers are responsible for reviewing any applicable import restrictions, duties, taxes, customs charges, or other fees associated with their destination.

Unless otherwise stated, customs duties, import taxes, and similar charges are the responsibility of the customer.

International shipments may experience additional delays due to customs processing.

Returns

Please do not return merchandise to the address printed on your shipping label without contacting us first.

Because we use multiple fulfillment locations, the appropriate return address may be different from the address from which your order was originally shipped.

All returns are subject to our Return & Refund Policy.

Contact Us

If you have questions about your shipment or need assistance with an order, please contact us through the contact information provided on our website.

Please include your order number so we can assist you as efficiently as possible.

Salty Paws Pet Boutique LLC